As a part of our loyalty to you, Modeler's Workbench offers a "no questions asked" returns policy. No matter what the reason, we are happy to assist you with your return.
Unfortunately, we will not be able to refund items that do not meet the above conditions.
Holiday Return Policy conditions:
We have extended our standard 30 day return policy for the holidays. Items ordered as gifts that ship before January 1, 2012 may be returned for a refund until 4:00 pm central time on January 31, 2012. If you are returning an item within the timeline of our Holiday Return Policy, please be sure to follow the same procedures as our standard returns policy.
Items that you return or exchange must be in the condition that you received them and in the original box. Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment.
If you have any questions regarding your return please call one of our Customer Service specialists toll free at 877-589-9109.
Return Policy for Defective Merchandise
If the item you received has a manufacturing defect or if you received an item different than the one you ordered, please contact customer service (877-589-9109) immediately so we can promptly resolve the issue for you. Upon determining that an item is defective, we will replace it with the identical item at our expense. If the wrong item was shipped to you, we will replace it with the correct item at our expense.
Complete the information below and we will email your RA number and shipping instructions. Once you receive your RA number, be sure to package the item(s) carefully.
If you have received a product that is defective, please complete the form below and we will reply with procedures on how to receive a replacement product.